Microsoft Dynamics and Digital Commerce within the Wake of COVID-19


The world of enterprise has modified dramatically with the rise of digital commerce, and firms have needed to rethink their methods and enterprise fashions as a way to accommodate it. What was as soon as simply an thought in science fiction has turn out to be actuality, and the phenomenon’s significance can’t be overstated. Information-driven know-how corresponding to synthetic intelligence (AI) and machine studying are on the coronary heart of this transformation, which is shortly redefining the best way that individuals purchase items and companies—and firms function. Microsoft Dynamics 365 has been on the forefront of supporting these shifts, however what does that imply for companies?

Digital commerce reaches all industries

Earlier than we get into how digital commerce has grown after COVID-19, it is very important acknowledge that it’s not solely retail and repair industries the place ecommerce channels are on the rise. For instance, take into account chemical and pharmaceutical companies. Many are utilizing ecommerce channels to market and promote branded merchandise, function on-line shops, or promote product recall data. These firms profit by limiting overhead prices like warehouse cupboard space, labor for packing and transport items, and so on. And customers profit from comfort: with purchasing obtainable at any time on one web site as a substitute of getting to navigate totally different web sites for a selected product.

Along with their very own manufacturers’ merchandise, manufacturing companies have taken benefit of gray advertising alternatives by promoting personal labels through websites like Amazon’s market or Walmart’s market vendor platform. They will use these channels to capitalize on in style merchandise earlier than they’re out of inventory or fully bought out, in addition to use them as a bridge to launch new manufacturers.

Whereas ecommerce channels had been primarily used to promote direct rivals’ merchandise, now many producers are additionally in a position to promote their very own branded merchandise via these platforms. The producer then takes care of logistics and success, whereas profiting from the branding experience required for achievement on these kind of platforms.

By way of compliance and regulation, producers have to sustain with complicated regulatory necessities like FDA 21 CFR Half 11 guidelines when designing an digital file preserving system. Half 11 mandates amongst different issues rigorous change management procedures and audit trails to trace knowledge modification which can be troublesome in dynamic environments.

These are all vital the explanation why you want a strong resolution for managing your provide chain administration (SCM) processes – together with enterprise course of automation instruments corresponding to Requisition Approval Administration (RAM), Order Approval Administration (OAM), and Warehouse Execution System (WES).

eCommerce after Covid

$571.2 billion in 2019 to $815.4 billion in 2020. A rise of $244.2 billion, or 43%.

Determine 1:Development of eCommerce after Covid-19

Growth of eCommerce after Covid-19


It’s laborious to consider that it has been simply over a yr since COVID-19 rocked firms and their enterprise methods the world over. With one other yr shortly coming to an finish, it’s a aid to see extra firms have been in a position to transfer on from restoration and begin rebuilding and reinventing their digital commerce technique. However there are key concerns for regulated industries like prescription drugs and chemical compounds.

COVID-19 got here at a pivotal time for regulated industries with compliance obligations for knowledge safety legal guidelines and provide chain necessities. Earlier than the pandemic, executives had been simply beginning to get up to those regulatory traits with more and more complicated compliance mandates; however after Covid, many took word that this wasn’t an issue that may go away by itself. Trade gamers realized they wanted to be prepared for change.

This international occasion drove a big change in eCommerce technique for a lot of industries, together with B2C gross sales and B2B business-to-business interactions the place some organizations’ knowledge safety practices might have been much less diligent.

As companies wrestle with ongoing provide chain and staffing points, many have been compelled to look extra intently at new methods to ship their items to prospects sooner, extra reliably, and with elevated security from exterior threats. The evolution of courier companies has helped result in adjustments in logistics processes – serving to regulators keep visibility into product motion whereas enabling enterprises to guard themselves in opposition to potential assaults.

One other main shift has been focusing extra on buyer expertise slightly than merely taking a look at what might be accomplished internally. Firms ought to now acknowledge that it’s not solely about offering an efficient course of or product, however now greater than ever its about delighting the client as effectively – a degree that’s turn out to be extremely vital.

These elements are only a few driving the necessity for an up-to-date resolution that helps obtain each objectives by making certain transparency and traceability throughout each channel of communication via integration with platforms like Microsoft Workplace 365 so your enterprise can scale back complexity with out sacrificing efficacy or management.

For firms in extremely regulated industries like prescription drugs and chemical compounds, it’s straightforward to suggest Microsoft Dynamics 365, designed particularly for international, giant multinational enterprises working in extremely regulated environments who want real-time entry to consolidated firm knowledge throughout a number of divisions all over the world.

Microsoft Dynamics 365 and eCommerce

It’s no secret that eCommerce has been rising steadily for years. From huge gamers like Amazon to newer start-ups, digital commerce is poised to make much more inroads into all corners of our economic system. The previous few years have additionally seen a dramatic change as retailers understand that on-line and cell channels are wanted for them to remain aggressive. After all, all this begs the query: what function does Microsoft Dynamics 365 play right here? What can it do to help these new wants?

Microsoft reveals its dedication to serving to organizations overcome at this time’s enterprise challenges via the continued improvement of revolutionary options and companies. The award-winning Dynamics 365 platform offers prospects with highly effective instruments to drive success throughout their complete group – empowering workers to do extra on daily basis with cell entry anytime and anyplace.

General, Dynamics 365 allows companies with agility, flexibility and pace when creating new capabilities or assembly evolving buyer calls for. As well as, Dynamics 365 Ecommerce options can provide an out-of-the-box resolution for any enterprise—no matter dimension or trade—to promote their merchandise on-line with strong options and performance.

With Dynamics 365, prospects get entry to highly effective net retailer templates to allow them to create distinctive purchasing experiences that resonate with their prospects. These embody customizable pages and easy-to-manage checkout choices for patrons. And naturally, Dynamics 365 contains superior fee processing integration, so retailers have seamless entry to present fee suppliers with out having to spend time constructing and sustaining these integrations themselves. So, whereas international financial developments will undoubtedly impression how digital commerce continues to evolve in numerous industries over time, Microsoft Dynamics 365 is effectively positioned at this time as a versatile platform that meets the wants of firms throughout regulated sectors who need to leverage this burgeoning channel with out sacrificing safety or compliance.

Past help for customer support operations, Microsoft Dynamics 365 offers strong enterprise useful resource planning (ERP) capabilities – together with finance, accounting, stock administration, and manufacturing – which might make it simpler for leaders inside regulated industries to keep up compliance inside the evolving panorama of privateness laws with out making compromises on productiveness or effectivity.

As laws proceed to evolve, many establishments will discover themselves reviewing their vendor ecosystems and assessing whether or not there are enough controls in place ought to they be topic to regulatory scrutiny. Firms ought to take care to overview how particular distributors’ choices align with their present compliance necessities together with knowledge governance, confidentiality and safety of private data (COPPI), anti-money laundering (AML) or know your buyer (KYC) necessities.

Subsequent steps

So, what are the subsequent steps for companies seeking to make the most of e-commerce channels?

It’s vital to do a little analysis – firms ought to do their analysis concerning the kinds of know-how that may be applied to drive digital commerce. With any new change comes many alternatives, but additionally dangers that must be rigorously thought of.

Speak to your associate enterprise software program suppliers You must take into account the kind of retailing expertise you need prospects to have by talking with the IT distributors that serve these areas. Microsoft Dynamics 365 is a strong enterprise resolution and companions with many main firms in areas corresponding to forecasting, provide chain administration, order success, human sources, financials and extra.

The continued success of this resolution stems from its strong integration capabilities. As a Microsoft Accomplice, we all know that our purchasers don’t need to undergo the method of switching between a number of programs; they simply need one system to deal with all of it.

Contact us now to see how we are able to help your organization’s progress.

About XcelPros

XcelPros is a Chicago-based firm and delivers transformation via know-how. We provide enterprise and know-how options with deep trade expertise in Chemical, Pharma, Life Sciences (together with Medical Units, Bio-Medical & Biotech), Insurance coverage, Discrete Manufacturing, Course of Manufacturing, Distribution and Meals & Beverage.

XcelPros is a Microsoft Gold Accomplice, Direct Cloud Options Supplier (CSP) and a Programs Integrator (SI) providing software program licensing, implementation and consulting companies for Microsoft Dynamics 365, CRM, Microsoft Dynamics AX, Enterprise Intelligence & Analytics (Energy BI), SharePoint, Workplace 365 and Azure (Cloud, IOT, Microsoft Circulate amongst many others).

Our mission is to supply built-in know-how options that amplify impression and empower our buyer’s companies. We consider know-how is the important thing enabler of exponential progress for us and our prospects.

Contact XcelPros at this time to remodel your enterprise.

Name us toll-free – 1.855.411.0585 (or) go to

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