Inside Ticket Messages inside Syncro RMM & PSA

At this time we’re excited to announce the subsequent characteristic from our Group-Pushed Growth Monitor!

A particular shout out goes to David Morin for the request. David wished a technique to notify his technicians once they wanted to know a key piece of data when opening tickets on their behalf.

We’re fixing this want for David by enabling what we’re calling “Inside Ticket Warnings.” These could be set on a per-customer foundation, and can show a notification banner every time a brand new ticket is opened on behalf of that particular buyer.

Right here’s what David needed to say concerning the characteristic:

Thanks for this implementation! With this characteristic, our workforce will probably be notified when making a ticket for a buyer which has particular necessities. We’ve got some prospects for which there’s just one worker allowed to open tickets with us and this can ensure that our workforce doesn’t bypass this rule. Different prospects even have particular wants comparable to requiring a PO quantity to open tickets or they may require to have the title of the worker opening a ticket for a colleague written within the ticket topic, and so forth.

To study extra about implement this characteristic inside Syncro, go to our Ticket Settings Assist Middle article right here.

Not at present utilizing Syncro? Join a free one-on-one product tour right here.

The Syncro Group

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