Balancing Agility And Standardization – Innovation Evangelism

Simon Jarke is the Head of Company Digital Enterprise Innovation at Freudenberg, a family-owned international know-how group headquartered in Germany and based in 1849.

He not too long ago defined how the group has taken benefit of the most recent know-how advances to provide enterprise folks extra agility and management over their processes, with out sacrificing standardization and effectivity:

“I believe the important thing to success, particularly in occasions of digital transformation, lies within the philosophy and practices of lean. One core precept of lean is Jidoka, which is in regards to the relationship of man and machine. It means one thing like machines alone are dumb. Solely when people construct within the potentialities of with the ability to contribute themselves, they will collectively create worth. The machine or course of should at all times assure the human the flexibility to intervene instantly when the assumed circumstances now not exist.

“This concept, typically referred to as automation with a human contact have to be our imaginative and prescient in the case of digital machine and processes. The results of those concepts are important: it’s about empowering everybody concerned in a digitized enterprise course of to quickly or instantly deal with, establish and proper errors which can be core within the course of.

“Right now, issues typically look totally different. Simply ask a information employee or a specialist in buying, accounting, or gross sales, to what extent they see themselves as we speak able to resolve an issue in a course of. They typically find out about inefficiencies, about gaps within the course of, however are on the mercy of the machine. They often don’t personal the technical limitation of their course of, so they can not intervene instantly when the assumed circumstances now not exist.

“In response to Jidoka, what the worker wants is not only a UI to work together with the digitized enterprise course of, however reasonably the way in which to customise the method shortly and simply.

“However standardized end-to-end processes have been the gold normal of the final decade. Can we wish to give that up and permit every particular person to make changes to processes or set up their very own? After all, in the long run, we wish a constant and built-in information structure throughout the entire enterprise. The excellent news is you may stability the 2: the agility and standardization. And SAP Construct Course of Automation [part of the SAP Business Technology Platform] is a key part for us to do this.

“How does that appear to be in follow? Let me provide you with an instance. My colleague, David, is answerable for ordering iPhones for his or her colleagues, and he has been very sad with the method thus far.

“Let me provide you with some background: conceptually, when an worker will get an iPhone, two issues occur. First an funding funds is requested and permitted to offer the cash for the iPhone, and second, then, a procurement course of is initiated and run via to buy the gadget with this funds.

“Till now the lead time of the method was typically a number of weeks attributable to many handbook steps and hands-offs. This, in fact, was a state of affairs that David was not pleased with. However then digital course of automation got here to the rescue. Since all information APIs existed for all the required steps, we have been capable of create so-called actions in SAP Construct Course of Automation for them.

“This was a step that was performed by a pro-code developer, together with all of the plumbing between S/4HANA, SAP BTP, side-by-side CAP purposes and so forth, however this motion was now obtainable inside course of automation as an easy-to-use part that David may use to develop a brand new iPhone ordering course of on his personal.

“So he constructed a easy kind that solely requested three issues: who’re you, what’s your price middle and what iPhone mannequin would you like? And as soon as this type submitted, the correct APIs are referred to as by the actions to create the required objects in S/4HANA and run all of the approvals crucial there. In S/4, for instance, a fairly traditional buy requisition is created, no totally different than the one that you’d create utilizing to plain UI. However by way of a easy iPhone ordering kind, it was a lot simpler and sooner for the common consumer. So the orderers are comfortable, David is comfortable, the lead time of the method has been massively lowered.

“This instance reveals what I meant by balancing agility and standardization. Actions in SAP Course of Automation will not be solely a good way to mix the work of pro-code and no-code builders, they’re additionally the extension level, in a way of Jidoka, to customise the method shortly and simple.

“And this, by constructing on present standardization, as in our instance, by mechanically creating normal Objects in SAP back-end options like S/4HANA. The benefit at which situations like these may be applied is what made us select SAP Course of Automation. We expect that SAP has a singular promoting level on this respect, in comparison with different typical rivals, the place the identical can be tougher to realize.

“After all, SAP nonetheless has a solution to go, however we’ve got nice confidence and SAP that we share the identical imaginative and prescient of extra empowerment, extra agility, extra modularity and extra lean considering in digital course of automation.”


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